Privacy Policy

This Privacy Policy (the “Policy”) applies to the website and/or mobile application (the “Platform”) owned and operated by Zapesim (the “Company”), a company based in Chișinău, Republic of Moldova, in its capacity as data controller.

The Company is committed to protecting your privacy. This Policy describes what personal data we collect, how we use it, and your rights under applicable law. By accessing or using the Platform, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Personal Data When you use the Platform, we collect personal data including your name, email, billing address, and payment information. This data is collected when you create an account, make a purchase, or interact with our support.

1.2 Technical Data We automatically collect log data such as your IP address, browser type, device information, and activity on the Platform. We may also collect analytics through cookies, pixels, or similar technologies.

1.3 Cookies and Tracking We use cookies to enhance your experience, improve service quality, and show relevant content. You can control cookies in your browser settings. For more detail, refer to our Cookie Policy.

1.4 Sensitive Data We do not request or require any sensitive personal data. Please do not submit such data through the Platform.

2. How We Use Your Data

We use your data to:

• Provide and operate the Platform

• Process your orders and payments

• Send transaction and support communications

• Improve our services and prevent fraud

• Send marketing communications (with your consent)

• Comply with legal obligations

We may also anonymize your data for research and analytical purposes.

3. Sharing and Disclosure

We do not sell your personal data. We may share it with:

• Service providers (e.g., payment processors, cloud storage)

• Legal authorities if required by law

• Affiliates and business partners (with your consent)

All third parties are subject to confidentiality obligations.

4. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your data

• Withdraw consent at any time

• Object to or restrict data processing

• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at: support@zapesim.com

5. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure. You are responsible for keeping your account credentials confidential.

6. International Transfers

Your data may be transferred and processed in countries outside your residence, including countries with different data protection laws. We ensure such transfers comply with legal safeguards.

7. Children’s Privacy

The Platform is not intended for children under 13. We do not knowingly collect data from users under this age. If we become aware of such data, we will delete it promptly.

8. Retention

We retain your data as long as needed to provide services, comply with legal obligations, or resolve disputes. When data is no longer required, we securely delete or anonymize it.

9. Changes to This Policy

We may update this Policy from time to time. If material changes are made, we will notify you via email or through the Platform. Continued use of the Platform constitutes acceptance of the updated Policy.